Job brief

We are looking for Engagement manager for one of our esteemed customer for Multiple location, who will be Responsible for managing named customers’ relationship and ensure they deliver and demonstrate their value proposition by leveraging industry best practices in BPM / ECM domain. EM works closely with CRM and Delivery Head to meet the business goals and targets.

Job Description:

• Act as a SPOC between the customer and organization
• Identify continuous growth opportunities for new business as per account expansion target.
• Execution of ongoing engagement such as implementation, change request, renewal of ATS / AMC, additional resource deployment, additional licenses and additional process deployment.
• Get actively involved in activities related to mining cases for a specific client including POC and Demos as necessary.

Qualification:

• MBA and/ or engineering from a premier institute.
• 4 to 8 years of Exp and having 3+ Years of experience in Delivery, Project management, Client Engagement or Presales.

Skill set Required:

• Knowledge of system integration issues
• Knowledge of estimation, planning, project management, budgeting and quality assurance as it relates to ECM/ BPM practices
• Strong customer orientation and ability to establish and maintain effective work relationships at all levels.
• Ability to gather and analyze data and draw logical conclusions.
• Thorough understanding of Project Management methodologies and tools.
• Good analytical capabilities and excellent time management skills.
• Excellent oral and written communication skills including presentation skills.
• Must be comfortable working with and cross-functional teams.
• Proactively maintain existing relationships and leverage relationships to develop a sales pipeline; develop new opportunities to increase company visibility in the account. Will carry an annual billing target
• Ability to coordinate and prioritize customer requests with the assistance of other managers to ensure the highest level of service possible to the customer.
• Strong customer Focus & Ability to establish and maintain effective work relationships at all levels.