Job brief

Location: Delhi
Division/Department: Technical
Requirement Severity: Immediate
Full-time – Experience

Job Description:

• Installation and configuration of ManageEngine Products like Endpoint Central, Service Desk,
  OP Manage and others
• Presales presentations, demo and POC of ManageEngine tools at customer site or through MS
  Teams
• Troubleshoot and Resolve support issues at customer site, raise support tickets with
  ManageEngine and get them resolved.
• Training and supporting other team members on Manage Engine.
• Preparation of presales documentation and also of Prerequisites required at customer site for
  installation
• Quarterly Audit of ManageEngine products installed at customer site and share the
  shortcomings and improvements to be made.
• Ensuring support SLA’s are being met.
• Logging and closing tickets on an online ticketing system.
• Preparation of sign off documentation and improvement checklist.

Mandatory Requirements:

• 3 Years’ experience in the Implementation of ManageEngine or managing.
• Should have own conveyance.

Education and/or Work Experience Requirements:

• You must be able to work under pressure and meet deadlines, while maintaining a positive attitude and providing exemplary customer service.
• Ability to work independently and carry out assignments to completion within the instructions’ parameters.